Shipping & Delivery
Location
All items are shipped from Los Angeles, CA. Due to the handcrafted nature of our straps, it takes 10-15 working days to fulfill your order, depending on customization. Your items will be dispatched once completed, ensuring premium, customized leather straps. We ship globally using Airmail or DHL/EMS Express. Note: We do not ship to US APO/FPO addresses; a physical delivery address is required.
Shipping Countries
We ship worldwide, including to the USA, UK, Canada, Australia, Belgium, Chile, Czech Republic, England, Finland, France, Germany, Greece, Holland, India, Netherlands, Hungary, Ireland, Israel, Italy, Japan, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Sweden, Switzerland, Thailand, Turkey, and UAE.
Customs
We are not responsible for any customs fees incurred once the items have shipped. By purchasing from us, you agree that your package may incur customs fees upon arrival. To minimize this, we declare the package value as $20.
Guarantee Delivery
We guarantee safe delivery. If your package is lost in transit, we will resend a replacement, no questions asked.
- 100% satisfaction guarantee!
- 100% perfect fit guarantee!
- 100% delivery guarantee!
If you are not satisfied with your purchase, we offer a full refund.
Shipping Time
Shipping times vary by location:
- United States: 5-7 days (Flat Rate)
- Canada, Europe: 5-7 days (Flat Rate)
- Australia, New Zealand: 5-7 days (Flat Rate)
- Mexico, Central/South America: 5-7 days (Flat Rate)
- Asia (Hong Kong, Japan, Singapore, Philippines): 5-7 days (Flat Rate)
Tracking Information
Once your order is dispatched, you will receive a unique tracking code via email. You can track your order 24/7 through:
- FedEx: https://fedex.com/
- Registered Mail: http://www.17track.net/en
- DHL: www.dhl.com
- DHL Shipper’s Reference: http://www.dhl.com/en/express/tracking/shippers_reference.html (Adjust the ‘Date range for shipment’ to track your shipment.)
Free Return
You have up to 14 calendar days from receiving your item(s) to initiate a return. Please refer to our return & refund policy for more details.
If you have any questions, please contact us, and we will be happy to assist you.