Refunds & Returns Policy

Order Cancellation

You can cancel your order until it has been shipped. If your order has already been paid for and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellations are no longer possible.

Refunds

Your satisfaction is our top priority. You can request a refund or reshipment if:

• You do not receive your order within the guaranteed time frame of 45 days (excluding the 2-day processing period).
• You receive the wrong item.
• You decide you no longer want the product. In this case, you must return the item at your own expense, and it must be unused.

Refunds will not be issued if:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
• Your order does not arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).

*Custom-made watch straps are non-refundable unless they are defective.

*You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. To do so, please send a message via our Contact Us page.